frequently asked questions

Q: What areas do you cover?

A:We predominantly stick to Yorkshire and the surrounding counties; however we would certainly quote for works further afield. Should you require a site survey we would normally charge a non-refundable survey fee but please contact us to discuss your particular proposal and options available.

Q: How does your Sales process work?

A: Our Product Manager will arrange to meet you at a convenient time to discuss your design requirements. Once you are happy with your choice we will arrange for a member of our qualified surveying team to carry out a full survey for you and demonstrate the relevant products for your individual application. This will ensure that we meet your exact requirements. A quote form will then be forwarded with the relevant drawings, specifications and pricing for approval.

Q: What guarantee do you offer?

A: A full guarantee is issued with all of our installations covering all the relevant aspects of your individual works. In general our workmanship carries a 10 year guarantee, with materials and standard glazing having 10 years and hardware 1 year. All of which are under normal usage and conditions. Please refer to our terms for further details.

Q: Would we be able to look at other similar works you have carried out?

A: Yes - With the permission of the owners we would be happy to take you to see comparable works carried out in your area.

Q: Do you carry out repairs to existing windows that have faults?

A: Yes, we pride ourselves on the quality of our domestic and commercial maintenance and repair service.

Q: Who will carry out the fitting of our windows?

A: A: Our experienced fitting teams who are fully trained. We will not consider the job finished until you are happy with the work carried out. On completion of the works our Product Manager will re-visit site to inspect the quality of the installation and issue you with the relevant guarantee/invoice etc…

Q: How long does it take to arrange a fitting date?

A: Generally we advise 2 - 3 weeks (from deposit date), however each project is unique and for example, if it is a specially coloured aluminium product ordered it may take up to 6 weeks. Approximate lead times are issued at the time of the initial site visit.

Q: Do I need planning permission?

A: In the case of a new porch extension or conservatory planning permission may be required and we will be more than happy to advise you on this. Further guideline details for your particular application are available at the planning portal at the following website address www.planningportal.gov.uk

Q: What are the legal requirements regarding toughened glass?

A: Again it depends on the project but generally speaking all doors and sidelights have to be toughened, as does all lower level glazing in conservatories and any glass which is below 800mm in height.

Q: What is the difference between the rating of products and what do I require?

A: Nowadays windows are rated using the Window Energy Rating system (WER’s) with ‘A’ being the highest rating and ‘G’ the lowest. This measurement of a whole windows energy performance rating (including the frame and glass) takes into account how much heat the window retains, how much heat a window gains through capturing sunlight and how little air is lost. If replacing existing windows our standard products tend to be ‘C-rated’ but we can advise you and upgrade your product(s) on request to the highest ‘A’ rating. If a new build then your windows require to be ‘A-rated’ to conform with Building Regulations.

Q: How long will my new UPVC windows and doors last?

A: A tough question! It depends on a lot of factors such as what the product is, where your location is and what elements the product is exposed to. Obviously we would fully expect our high quality products to easily outlast the 10 year guarantee, but it is hard to estimate exactly for how long they will perform. As a guideline UPVC frames probably have a lifespan of approximately 20 years under normal working conditions with aluminium and properly treated timber longer than this. You would probably have to expect to replace some elements of the hardware and potentially glazing prior to this.